Skillit: Frequently Asked Questions - Get Answers Here

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What is mySkillit?

mySkillit is an in person edutainment (entertainment + learning) unique and proprietary discovery booking system with end to end commerce capabilities (search, book, payment), where you can book uniquely designed and curated experiences in fun-immersive and engaging environments. Our platform allows people with expertise (“Makers”) to share their talent, skill and enthusiasm with others wanting to learn (“Learners”).

Learners can choose from a wide range of in-person educational experiences ("Skillits") available, from learning woodworking, to learning how to cook from a local grandma – and many more. We help you carve another notch on your know-how belt.

No pre-recorded videos or manuals. Just local Makers sharing their talent and enthusiasm with you. Live and in-person, the best way to learn. Skillits are available for a variety of skill levels, are interactive experiences, and are delivered to families that teach and entertain at the same time. They come in a variety of lengths, from a couple of hours to all-day in the form of live interactive in-person experiences. The experiences are entirely custom to Skillit, meaning you cannot access the experiences outside of the company..

 

How do Skillits work?

Skillit’s are live, in-person and interactive educational experiences. Each Skillit is unique in time, price and style of delivery. All of the details will be listed on each of the Skillit experience pages.

Makers are carefully sourced and vetted by Skillit. Every Maker outlines their expertise and credentials (with supporting documentation) on their profile. Every Skillit is created and described with the Maker and presented across various categories. Learners can sign up for any Skillit offered, and pay on the platform.

Once the Skillit has taken place, payment is released to the Maker, and the Learner is asked to review the Skillit. Please note that any Skillit reservations made outside of the MySkillit platform violate our Terms and Conditions of Service, and may result in deactivation of the mySkillit accounts of the Maker and Learner involved.

 

How do you ensure that Skillits are of high quality?

We work hard to vet our Makers and Skillits by having stringent criteria and rules, and by conducting due diligence and background checks. All Makers must accept and comply with our Terms and Conditions of Service. We place particular emphasis on ensuring:

  • A high level of knowledge and expertise appropriate to the Skillit;
  • Engagement and passion for their topic and for teaching; and
  • Respect for Learners, and creation of a safe learning environment.

In addition, we ask our Adult Learners and Families to leave reviews on our Makers and their Skillit experience. If Skillits or Makers do not meet the quality standards, they may be removed from Skillit.

 

How does mySkillit verify the identity and credentials of its Makers?

mySkillit completes background checks. More specifically, we require Makers to upload official identity documentation, list their qualifications, including institutions of study and work, and provide us with character references.

 

How do the reviews work?

We ask that all Adult Learners and Families who have taken a Skillit leave a review of the Maker and Skillit. After the session, Learners receive an email with a survey, asking for their review of the experience, and are asked to complete it within 30 days after the Skillit. This benefits the Maker, who is wanting to continuously improve through feedback, as well as future Learners who are considering the Skillit. It also provides Skillit with an important means of quality control. Learners can also leave private feedback for the Maker.

 

What happens if there is a conflict between a Maker and Learner?

The first step in resolving an issue between the parties is for them to discuss the matter in an open and constructive way. If the Maker and Learner cannot come to a mutually agreeable resolution of the issue, we ask that they contact Skillit for further advice and direction.

 

Does Skillit have an insurance policy?

Yes, mySkillit is fully insured for everyone’s protection. Makers are responsible for purchasing their own insurance, in addition to the mySkillit coverage.

 

How does Skillit contribute to the community, and what is SkillitForward?

At mySkillit, our core mission is to help people improve life-skills and human connections. Through our Skillit*Forward* program, we will invest in helping young men and women facing challenges develop the skills and knowledge they need to succeed in life. We learn better by doing and we want to make sure that our skillits not only open doors to a world of fun and great experiences but also learning both hard and soft skills, improving soft skills such as courage, leadership, communication and team work to name a few.

For every in-person Skillit we sell, Skillit*Forward* will help a young adult between the ages of 15 and 22 develop a skill. Learn more here.

 

How do I contact Skillit if I need help?

We are here if you need us! You can email us at: [email protected], or chat with us on our Help Chat popup.

 

Can I purchase Skillits as gifts?

Yes, you can purchase a mySkillit gift card for them to pick the Skillit of their choice. A gift of learning, right to their inbox! Learn more here.

 

What payment methods does Skillit accept?

Skillit will accept all credit cards through Stripe directly on our platform. Please see our Terms and Conditions for payment, billing, fees, taxes, returns and cancellations.

What is a Skillit Learner?

A Learner is a person who is keen to go on an educational, entertaining experience and signs up to take a Skillit with a Maker.

 

Who can become a Learner and how do I get started?

 

Anyone can access the Skillit site to review information and Skillits available. Anyone 18 years of age or over can book a Skillit. You will be required to create a Skillit account and provide us with some basic information in order to complete a booking.

 

What should I do if someone asks me to pay outside of the Skillit website?

 

If you paid for your reservation outside of Skillit (eg. a wire or bank transfer), you may have paid for a fraudulent reservation. To get help, contact your bank and let us know immediately via email at [email protected].

The entire cost of the Skillit will be paid at the time of booking through the MySkillit website.

If anyone asks you to pay off site or through another company, say no and report it to us. You will not receive a paper or pdf invoice from a Maker asking you for a payment. If you hear or read any of these terms, report them: Western Union, MoneyGram, cashier’s cheque, money order, Liberty Reserve...etc.

 

What are the types of scams I might encounter?

 

Never share your email address before a booking is accepted or transfer funds outside the mySkillit system, and always carefully examine emails claiming to be from mySkillit for correct urls.

Examples of common scams include:

  • Advance Fee Scam: Someone offers to pay you or give you something if you pay through a service outside of mySkillit.
  • Phishing Scam: Someone sends an email or link that looks like it's from mySkillit or another trusted site. These messages are designed to trick you into providing confidential information such as passwords or other email addresses. Phishing messages may contain malware, which is malicious software that gains access to your computer to gather your personal information, including passwords.
  • Deal Scam: Someone offers you a great deal on a Skillit if you pay or send a deposit using a wire transfer.
  • Overpayment Scam: Someone offers to pay a Maker more than the price of the reservation, and then asks the Maker to give them cash to cover the difference.
  • Third-party Booking Scam: Someone offers to reserve and pay for a mySkillit listing through their third-party website or service, often claiming to have a mySkillit coupon or discount. These reservations are typically paid for using stolen credit cards.

Note: Any reservations that are made outside of mySkillit violate our Terms and Conditions. If we identify that a reservation was made through a third-party service, we may cancel the reservation and deactivate the accounts of the person who made the booking and the Maker/Learner.

 

How do I book and pay for a Skillit?

 

Go to www.myskillit.com and browse for a Skillit that interests you. Check the day/time and venue (if applicable) to ensure that it works for you. You can search Skillits by categories. Make sure that you are able and willing to purchase any equipment required for the Skillit, and that you are in compliance with any requirements. These requirements will be listed by the Maker in the Guest Requirements and Fine Print. You will be required to enter a total number of children and adults on the booking page, and once confirmed, required to pay for the cost of a Skillit when you book it.

 

Can I purchase Skillits as gifts?

 

Yes, you can purchase a mySkillit gift card for them to pick the Skillit of their choice. A gift of learning, right to their inbox! Learn more here.

 

How do I know that Skillits will be safe?

 

Your safety is our first priority. We work hard to screen our Makers and Skillits by having stringent criteria and rules, and by conducting due diligence and background checks. All Makers must accept and comply with our Terms and Conditions. We place particular emphasis on ensuring that Makers show respect for Learners and create a safe environment. In addition, we ask our Learners to leave reviews on our Makers and their Skillit experience. If Skillits or Makers do not meet the quality standards, they may be removed from mySkillit.

 

How are Skillit prices set?

 

A Skillit’s price is determined by mySkillit and the Maker. Applicable taxes will also be applied and a Stripe payment processing fee of 4%. If you were not happy with the value of the Skillit in relation to the price, please communicate that in your review of the Maker and Skillit.

 

What happens if a Skillit I have booked is canceled?

 

If the Skillit is canceled by the Maker, Skillit will provide you with a full refund for the cost of the Skillit. However, Skillit will not reimburse any related expenses, such as transportation and lodging.

The Maker may reschedule the Skillit, changing the time, date and/or location due to circumstances such as poor weather, emergencies, safety issues, or challenges with the venue. If this is the case, mySkillit will notify you of the change. If you let us know within 72 hours of that advice that the change is not acceptable to you, we will issue a refund. If we do not hear from you in that timeframe, you will not be entitled to a refund of the cost of the Skillit. Please see our Terms and Conditions for further information.

 

What happens if I (family) can no longer attend a Skillit I have signed up for?

 

Learners are required to notify the Company in writing of a cancellation request of any pre-booked Skillit, at least forty-eight (48) hours prior to the scheduled date of the Skillit. If a Learner cancels prior to 48 hours in advance, all booking fees are non-refundable and Learner will be afforded the option of either a refund of the total purchase price of the Skillit, less the booking fee, or a credit for a future Skillit. If a Learner fails to cancel a booked Skillit prior to 48 hours in advance, they will not be eligible for any refund or credit and the Maker will be fully compensated for the Skillit. Please see our Terms and Conditions for further clarification.

 

Will I get a refund if I am not happy with the Skillit session?

 

No, all sales are final and non-refundable. We invite you to provide honest and constructive feedback on the Maker and Skillit during the review process.

 

What do I do if I have a complaint about the Maker or Skillit?

 

Your safety and well-being is our top priority. If, for any reason, you and/or your family feel unsafe or uncomfortable during a Skillit, we advise you to politely remove yourself from the situation and contact our team as soon as possible. If the Skillit is in-person and you feel physically at risk, please contact local authorities first, and Skillit second. If your complaint is of a less urgent nature, please contact us at [email protected]. We also invite you to provide honest and constructive feedback on the Maker and mySkillit during the review process.

 

How do I communicate with the Maker of a Skillit I’ve signed up for?

 

You can communicate with a Maker via direct messaging on your Dashboard. If the Maker does not respond, please send us an email at [email protected] and we will assist you in connecting. It is important that you avoid using other means of communication outside of our website, as it may affect your rights regarding the Skillit and your ability to continue with us as a Learner. For further information on this, please see our Terms and Conditions.

 

Are there any special rates for teams or groups?

 

For some Skillit’s, there might be a group charge from time to time. The Skillit will clearly list this in the price along with the details. For any group inquiries, or questions related to this,please contact us at [email protected] and we will be happy to discuss team opportunities.

 

Can I sign up for a Skillit if I have a disability? Will accommodations be made?

 

mySkillit and the Maker will determine whether a Learner with a disability can feasibly and safely participate in the Skillit and whether reasonable accommodations can be made. Given the wide variety in types of Skillits, it is not possible to have a hard rule in place in this regard.

How do I buy a mySkillit Gift Card?

Visit https://myskillit.com/gift-cards to purchase mySkillit Gift Cards. Gift cards can only be purchased with a U.S. or CA credit card.

 

How do I redeem my mySkillit Gift Card?

It's easy to redeem and use your mySkillit Gift Card. When you're ready to check out, select Add Credits / Promo Codes / Gift Cards in the Payment section and enter your gift card number and PIN (all mySkillit Gift Cards have a PIN number)

Note: If you don't see the option to add a gift card, that means gift cards aren't acceptable for that Skillit

 

What can a mySkillit Gift Card be used for?

Your mySkillit gift card can be used for any regular Skillits on the site but can not be redeemed for special events or in combination with a promotional code.

 

Can I regift my Gift Card?

Yes, you can forward the email with the link to the e-Gift Card to anyone you want - but you’ll miss out on a one-of-a-kind experience.

 

What will my Gift Card recipient receive?

They'll get a personalized email with a link to their Digital Gift Card, and you'll get their undying gratitude.

 

Are Gift Cards delivered immediately?

Yes, Gift Card purchases are sent immediately to the recipient.

 

Where can Gift Cards be used?

mySkillit Gift Cards are just like any physical gift cards - they can only be used online at myskillit.com.

 

How can I check my gift card balance?

You can check your gift card balance online. You will need to sign in to your mySkillit account, or create one. Please have your gift card and PIN number available.

 

Will my Gift Card expire?

mySkillit Gift Cards never expire.

Still have a question?

If you cannot find answers to your question in the FAQ, you can always

contact us at [email protected]. We will get back to you promptly!